Terms & Conditions


1 Price

1.1 Prices quoted exclude VAT unless otherwise stated. VAT will be charged at the rate applying at the time of delivery.

1.2 Prices quoted are based on the information given at point of enquiry. Additional requirements will be quoted  and charged extra.  (See 1.4 re artwork)

1.3 Quotations are valid for 30 days from date shown on quotation unless otherwise stated.

1.4 Prices quoted are in UK sterling and payments are to be made in UK sterling

1.5 Orders accepted are subject to sight of artwork and prices quoted based on suitable format artwork being supplied (unless otherwise stated and quoted). Additional artwork costs are chargeable if artwork supplied after quotation acceptance is not suitable for use.   

2 Delivery

2.1   All delivery times quoted are estimates only.

2.2   If we fail to deliver within a reasonable time, you may (by informing us in writing) cancel the contract, however:

         2.2.1 you may not cancel if we receive your notice after goods have been manufactured bespoke for You, branded or dispatched and

         2.2.2 if you cancel the contract, you can have no further claim against us under that contract

2.3   If you accept delivery of the goods after the estimated delivery time it will be on the basis that you have no claim against

         us for delay(including indirect or consequential loss, or increase in the price of goods).

2.4   Delivery may be declined if we believe the premises (or access to them) is unsuitable for delivery vehicle required or if we

         believe that it would be unsafe, unlawful or unreasonably difficult to do so.

3 Risk

3.1  The goods are at your risk from the time of delivery

3.2  Delivery takes place either:

        3.2.1 when the goods are loaded at the factory / collection premises if you are collecting or arranging carriage or when the

        goods are unloaded at your premises or address specified by you if we are arranging carriage.

3.3  You must inspect the goods on delivery. If any goods are damaged, not delivered or not of the expected standard, you

        must write to tell us within Thirty days of delivery. You must give us fair chance to inspect the damaged goods. If you fail

        to notify us in accordance with these requirements you will not be entitled to reject the goods and will be deemed to have

        accepted the goods in accordance with the contract.

4 Payment

4.1  You are to pay us in UK sterling cleared funds by an agreeable payment method (cash, cheque, bacs, chaps, acceptable

         debit cards and credit cards). The required clearance time for any payment method must be allowed for and in the instance of

         payments in advance funds must be fully cleared prior to any work commencing. We reserve the right to charge a

         percentage for credit card transactions in line with commercially acceptable card commission rates.

4.2  For approved credit account customers payment is due no later than 30 days after the date of our invoice unless otherwise

        agreed in writing.

4.3  If you fail to pay us in full on the due date we reserve the right to:

        4.3.1  suspend or cancel future deliveries;

        4.3.2  cancel any discount offered to you

        4.2.3  charge interest at the rate set under s.6 of the Late Payment of Commercial Debts (Interest) Act 1988.

                    a)   calculated (on a daily basis) from the date of our invoice until payment;

                    b)   compounded on the first day of each month; and

                    c)   before and after any judgement (unless a court orders otherwise)

        4.3.4  claim fixed sum compensation from you under S.5A of that Act to cover our credit control overhead costs; and

        4.3.5  recover (under clause 5.8) the cost of taking legal action to make you pay.

4.4  You do not have the right to set off any money you may claim from us against anything you may owe us.

4.5  Customers without approved credit accounts are required to pay in full in advance (pro-forma)  of any work being carried out

5 Title

5.1  Until you pay all debts you may owe us :

         5.1.1  all goods supplied by us remain our property

         5.1.2  you must store them so that they are clearly identifiable as our property;

         5.1.3  you must insure them against the risk for which a prudent owner would insure them and hold the policy on trust for


         5.1.4  you may use those goods and sell them in the ordinary course of your business, but not if we revoke that right in

         writing or you become insolvent.  You must inform us in writing immediately if you become insolvent.

         5.1.5  if your right to use and sell the goods ends you must allow us to remove the goods and allow us to enter any

         premises where the goods may be stored at any reasonable time to inspect or / and remove the goods.

5.2  Despite  our retention of title to the goods, we have the right to take legal proceedings to recover the price of the goods

        Supplied should you not pay us by the due date.

5.3  You have no authority to make any contract on our behalf or in our name.

6 Warranty

6.1  Warranty is offered in line and to the extent of the warranty of manufacture.

7 Specification

7.1  if we are to prepare the goods in accordance with your specifications or instructions you must  ensure that :

        7.1.1  the specifications or instructions are accurate;

        7.1.2  your specifications or instructions will not  result in the infringement of any intellectual property rights of a third

                   party, or in the breach of any applicable laws, regulations or copyright issues.

7.2  We reserve the right;

        7.2.1  to make any changes in the specifications  of our goods that are necessary to ensure they conform to any applicable

        or statutory safety requirements and;

        7.2.2  to make without notice any minor modifications in our specifications we think necessary or desirable.

8 Products

8.1  Whilst every effort is made to describe goods accurately in our sales brochures,  literature and advertising media no warranty or

         guarantee is given as to the accuracy and no responsibility will be accepted for error or mis-description and any resulting loss. Where

         any description could be misinterpreted then a sample product must be requested prior to bulk order.

8.2  all brochures, sales literature and advertising media are to be treated as illustrative only. Their contents form no part of any

        contract between us and you should not rely on them in entering into any contract with us.

8.3  company names, logos or trademarks shown on products in any of our brochures, sales literature or advertisng media are

        reproduced to show the effectiveness of branding on a product and as a guide to personalisation option and position. This

        does not necessarily imply that the products have been supplied to or endorsed by the owners of the trademarks. The

        items featured are not presented for resale with these specific logos or trademarks branded .         

9 Quantity Variation

9.1  Due to the nature of the product we supply we shall be deemed to have fulfilled our contract by delivery of a quantity within 5% plus

        or minus of the quantity of  branded goods ordered and you will be charged at the contract rate for the final number


10 Cancellation

10.1  Once an order is placed you may not cancel unless agreed in writing and then clauses 2.2, 10.2 and 10.3apply.

10.2  If an order is cancelled you are then to pay us for all stock (finished or unfinished) that we may then hold (or to which

           we are committed) for the order.

10.3  If an order is cancelled then you are to pay us at the contract rate for any work which has been carried out on your behalf

           for the order as well as any expenses incurred for the order and if deemed applicable an additional administration charge

           in line with the amount of work carried out  or minimum of  £25.00 + Vat. (whichever is the higher).

10.4  we may suspend or cancel the order by written notice if :

           10.4.1  you fail to pay us any money when due (under the order or otherwise)

           10.4.2  you become insolvent

           10.4.3  you fail to honour your obligations under these terms.

11 Force majeure

11.1  If we are unable to perform our obligations to you (or able to perform them only at unreasonable cost) because of

           circumstances beyond our control , we may cancel or suspend any of our obligations to you, without liability. Examples

           of those circumstances include act of God, accident, explosion, war , terrorism, fire, flood, transport delays, strikes and

           other industrial disputes and difficulty in obtaining supplies.

12 Legality 

12.1  English law is applicable to any contract made under these terms.

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